Damaged pavements and cycle paths

We are responsible for maintaining the highway, including pavements and footways. Trip hazards on pavements are always a key concern, while weeds, standing water and ice are more seasonal.

When you contact us, please give us the following information:

• Your name and phone number, in case we need to contact you
• Where the problem is, including the road name and town or village
• Why you are reporting it

If you have already reported a problem, you can check the status of your report using your report reference number.

When you report pavement or cycle path damage, we will inspect it within 3 working days. The repair response time will depend on the type of defect you have reported and where it is. The repair will be in accordance with our Highway Safety Inspection Manual. You can also read more about it on our Highway safety inspections page.

Pavement obstructions

We control unauthorised signs and goods displayed on a highway footway or pavement to ensure the safety of the public.

We respond to information received or inspections undertaken, and we remove any signs or goods that are a hazard as defined by our departmental policy.

When you contact us, please give us the following information:

• Your name and phone number
• Where the obstruction is
• Whether it is outside a specific property or address
• Do you know who put it there, for example, the landowner or a company name?

When you report an obstruction, we will inspect it within 24 hours when resources permit. Action is determined by the nature of the obstruction and will be in accordance with our Highway Safety Inspection Manual.

If you have already reported a problem, you can check the status of your report using your reference number on our report status page.

Reporting a problem outside of our hours

If you need to report a problem outside of our normal working hours (Monday to Friday 8.30am to 5pm) and you believe it is urgent and a risk to public safety, please phone 0300 123 2224.

Maintaining footways

When we decide on priorities for maintaining footways, we make sure that opportunities are taken to help social inclusion, particularly improving accessibility for older and disabled people, and people using prams and pushchairs.

This includes providing dropped kerbs in suitable locations and textured paving near crossing points.