MIS Support Technician

• We offer flexible working, the role is based at County Hall, Taunton, but with a significant proportion of time working from home. Attendance is required for business meetings and travel to School settings may be required.
• 25 days’ annual leave (plus bank holidays) 
• Continuous professional development including internal and external training opportunities.
• Permanent contract - 37 hours

We’re working to improve the lives of children, and all those who support them in schools, in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

•    Working on the front line of the MIS Helpdesk to resolve school information system issues. 
•    Supporting school staff to find solutions and improve practice with their use of the school management information system. 
•    Plenty of internal CPD to increase awareness of MIS developments. 

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:
•    Are a fantastic communicator, this includes verbal and written communication. 
•    Have sound working knowledge of IT Systems, including Microsoft Office Packages such as Word, Excel and Outlook. 
•    Have excellent customer service skills. 
•    Have experience working to tight timescales. 
•    Can use your initiative to solve problems. 

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. 

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

The salary for the role is Grade 14, ranging from £24,404 to £25,183 per annum

For an informal chat about the role, you can contact Ellie Dalwood, Education Information Operations Manager, via ellie.dalwood@somerset.gov.uk

This role is predominantly home based with the expectation to travel for meetings and business need.

If you have everything you need, just hit the apply button. We can’t wait to hear from you!

Please note this post requires a criminal check via the basic disclosure procedure.