Revenues and Benefits Assistant

• Three full time permanent positions available, working 37 hours per week, Monday to Friday.
• One position based in each of the following locations; Bridgwater, Taunton and Yeovil.
• £24,404 - £25,183 per annum.
• 25 days annual leave, raising to 28 days after 5 years of service (excluding bank holidays).
• The positions will be office based, with potential remote working from home offered once fully trained.

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

A range of administrative tasks supporting the Revenues and Benefits team.

Indexing and organising incoming and outgoing work items for the Revenues and Benefits team.

Allocating, organising and responding to various methods of customer contacts, including e-mail, online forms and telephone calls.

Dealing with the administration of Council Tax, Business Rates and Benefits administration, including the issuing of bills, notification letters and arranging payment plans.

Dealing with residents from all walks of life, relying on a natural ability to build a genuine rapport with our residents.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

Hold a GCSE in Maths and English, Grade 4/C or qualified by strong relevant experience.

Thrive on a challenge and tight deadlines.

Be resilient and able to adapt to changing priorities within the team.

Be tech-savvy and able to navigate several different computer systems at one time.

Have a can-do approach and be able to problem solve, whilst remaining positive and flexible, always.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more...

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

For an informal chat about the role, you can contact:

For the position in Bridgwater: Jessica Richardson, 01278 435717 or email jessica.richardson@somerset.gov.uk

For the position in Taunton: Will Walsh, 01823 219713 or email william.walsh@somerset.gov.uk

For the position in Yeovil: Denise Male, 01935 462029 or email denise.male@somerset.gov.uk

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

A Basic DBS is required for this role via the Online Disclosures Procedure.