Senior Business Support Officer (Regs)

• Salary: Grade SOM 13 (£25,183 – £27,269 per annum)
• Permanent contract
• Location: Somerset (Offices at Taunton, Bridgwater, Shepton Mallet, Yeovil as required)
• Hours: Full time, 37 hours per week

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Collate and manage key data sets across Environmental Health & Licensing e.g. analysing data to ascertain whether internal targets are being met, reporting on KPI’s and responding to statutory returns from external bodies.

• Act as point of contact for Ombudsman complaints, corporate complaints, investigating, collating and respond to them in a timely manner.

• Manage and responding to Freedom of Information Act requests. Assigning them to an appropriate team member and monitoring their return to ensure a timely response.

• Be the system administrator for Civic and Assure dealing with any programme related queries, ensuring that any system upgrades are carried out and being responsible for data validation.

• Assist the Service Managers with budget profiling and trend analysis to aid budget monitoring, income review and be the lead on finance for the service.

We offer ongoing support, training and guidance to help you be the best you can be. It is essential to be confidently able to demonstrate:

• An ability to be highly organised and self-motivated
• A reliability and a willingness to take on new tasks and learn new skills
• Excellent interpersonal skills including the ability to work effectively across multiple teams.
• Meticulous working with a strong drive for accuracy
• Good working knowledge of Microsoft packages such as Excel, Word and SharePoint.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

If you would like to discuss the role, or have any questions about applying, please contact Fern Avis at fern.avis@somerset.gov.uk  

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.