About
There are several pieces of legislation which protect the rights of people with disabilities.
Equality Act 2010
This replaced previous anti-discrimination laws with a single act to make the law simpler. It sets out the different ways that it is unlawful to treat someone. This can include direct and indirect discrimination, harassment, victimisation and failing to make a reasonable adjustment for a disabled person. The Act covers employment, goods and services provision, and education.
Examples of ‘reasonable adjustments’ and best practice include:
- Providing communication support such as interpreters, note-takers or speech-to-text
- Making printed information easier to understand
- Providing equipment such as loops, textphones, amplified telephones or flashing fire alarms
Examples of discrimination can include:
- Not serving you or offering you a lower standard of service if you are Deaf
- Not making reasonable adjustments for people who cannot hear through intercoms or reception glass
- Refusing to take a Text Relay (Typetalk) call
- Not allowing hearing dogs on transport
Where to go if you feel you have been discriminated against
Initially, you should raise your complaint with the organisation concerned, using their Complaints Procedure. If you would like support to make your complaint, there are some organisations locally that can help you.
Age UK
Ash House
Cook Way
Bindon Road
Taunton
TA2 6BJ
General helpline: 0845 643 4709 (voice)
Fax: 01823 324128
Information and advice
Phone: 0845 643 4621
Email: IandA@ageuksomerset.org.uk
Advocacy
Phone: 0845 643 4701
Email: ageingwell@ageuksomerset.org.uk