Contact us

The fastest and simplest way to report a problem on the road is online. For more information about what you can report, please visit our Report a problem on the road page.

It’s quickest and easiest to report a missed waste collection online.

For more information about litter bins and how to tell us about litter problems, please visit our Litter bins and drug debris page.

Somerset Council is responsible for dealing with fly-tipping on public land. Tackling fly-tipping on private land is the responsibility of the landowner. For more information, please visit our Report fly tipping page.

The fastest and simplest way to report a planning breach is online. For more information please visit our Report a planning breach page.

Anti-social behaviour that does not require immediate Police attention can be reported online. For more information, please visit our Anti-Social behaviour – report it here page.

Our Noise nuisance guidance page will help explain where we have powers to help you deal with noise. We can deal with many types of noise problems from domestic and business premises.

We can fix or empty a full dog mess bin if it owned and maintained by us. For more information please visit our Dog waste bins page.

For more information and to see if the vehicle should be reported, please visit our Report Abandoned vehicles page.

You must tell us about changes to your circumstances or anyone in your household as soon as they happen. For more information please visit our Report a change of circumstances – Benefits page.

It’s quickest and easiest to report a change of circumstances to Council Tax online.

It’s quickest and easiest to pay a parking fine online using our secure payment facility.

For more information about paying Business Rates bills online, please visit our Pay your business rates bill page.

For information about paying your Council Tax bill, please visit our Pay your Council Tax page.

It’s quickest and easiest to pay a Council Invoice online using our secure payment facility.

We offer fortnightly garden waste collections to subscribers through either pre-paid 180-litre wheeled bins or 90-litre compostable paper sacks.

It’s quick and easy to subscribe, renew or restart your garden waste subscription online using our secure payment facility.

For more information on what requires building regulations approval, or to submit an application for approval, please visit the Somerset Building Control Charges and costs page.

For more information on ways to pay your Council Tax or to set up a Direct Debit, please visit our Pay your Council Tax page.

The quickest and easiest way to report a change of circumstances to Council Tax.

We realise that Council Tax can sometimes be a struggle to pay each month, and we want to help you. If you cannot pay your bill, even if this is only for a temporary period, please contact us as soon as possible so that we can discuss your options.

For more information about Council Tax reminders, final notices and summons, please visit our Non-payment of Council Tax page

For more information and to check your eligibility, please visit our Claim Council Tax reduction page.

You can request a copy of your Council Tax bill online using our enquiry form.

If you have received a council tax bill which shows a credit, you may be able to claim a refund. For more information, please visit our Council Tax refunds page.

For information on how arrange a Direct Debit to pay your Council Tax or to update your details, please visit our Set up or amend a direct debit for Council Tax page.

You may be entitled to a discount on your Council Tax if you are the only resident in a property. For more information, please visit our Claim a Council Tax discount or exemption page.

You must tell us about any changes to your circumstances or anyone in your household as soon as they happen. For more information, please visit our Report a change of circumstances – Benefits page.

The fastest and simplest way to apply for Housing Benefit is online. For more information and to check your eligibility, please visit our Claim Housing Benefit page.

If you are struggling to pay your rent or council tax, you could get some extra help through a discretionary housing payment. For more information, please visit our Claim a discretionary award page.

For information on overpayments, please visit our Housing Benefit Overpayments page

You must report someone if you think they are claiming benefit and they have:

• Not reported a change in their circumstances
• Provided false information

You can report benefit fraud anonymously to the DWP online. For further information please visit GOV.UK – Benefit Fraud.

Homefinder Somerset is a choice based lettings scheme allowing people to apply for social housing in Somerset.

For information on what help is available if you are at risk of being homeless or are sleeping rough, please visit our Homelessness advice and assistance page.

For more information about reporting a housing repair and what to do in an emergency, please visit our Housing repairs page.

We are here to help you with any queries about our housing. For more information, please visit the Contact my housing team page.

For more information, please visit our Report a change of circumstances for Business Rates page.

To see if your business or premises is eligible for relief, please visit our Claim a business Rate relief or exemption page.

Business Rates are a charge paid by owners, leaseholders and occupiers of non-domestic properties, such as shops, offices, factories, warehouses and pubs. The charge is to help pay for local services. For more information, please visit our New business page.

Temporary Event Notices are used to license one-off activities and events for the supply of alcohol, provision of regulated entertainment and late-night refreshment. For more information and to apply, please visit our Temporary Event Notice page.

You can check your collection days online with the Check my collection day search engine.

The fastest and simplest way to request a bulky waste collection is online.

The fastest and simplest way to request a clinical waste collection is online.

The fastest and simplest way to request a garden waste collection is online.

The fastest and simplest way to report a missed waste collection is online.

The fastest and simplest way to request replacement waste bins or recycling containers is online.

The fastest and simplest way to request an assisted waste collection is online.

You can find information about planning applications, including application forms, plans and decisions online. For more information please visit our View and comment on a planning application page.

You can apply for planning permission online using the National Planning Portal.

The fastest and simplest way to report a planning breach is online. For more information please visit our Report a planning breach page.

For more information on what requires building regulations approval, or to submit an application for approval, please visit the Somerset Building Control website.

Pre-application advice is an important part of the planning process and we welcome early discussions before you submit a planning application. For more information please visit our Pre-application advice page.

It’s quickest and easiest to apply for, or renew a Blue Badge online on the GOV.UK website.

This form is for replacement badges only, not renewals.

If your badge is lost, stolen or damaged you must contact us to cancel your badge so that it is not used by anyone else.

The fastest and simplest way to request a replacement Blue Badge is online.

You can pay, challenge or make a representation about a parking fine online. For more information, please visit our Parking Fines – Penalty Charge Notices page.

Our online car parks directory provides information on Somerset car parks including location, and charges.

For more information on the types of parking permits available, and to apply please visit our Car park season tickets page.

Somerset residents who are of pensionable age or eligible on the grounds of disability can apply for a concessionary bus pass easily online.

You can contact Somerset Highways online to report a problem on the road, check the status of something you have reported, or to ask us a question.

The fastest and simplest way to report a problem on the road is online. For more information about what you can report, please visit our Report a problem on the road page.

You can book a notice of marriage or civil partnership, find out more about how it works and what documents you need on the Somerset Wedding Registration Service website.

To find out more about where and how to register a birth and to book an appointment, please visit our Register a birth page.

When someone has died the death must be legally registered. For more information and to book an appointment to register a death, please visit our Register a death page.

To find the addresses, contact details, opening times and parking information for our Registration Offices, please visit our Registration contacts page.

You can quickly and easily request a copy of a birth, marriage, or death certificate online.

0300 123 2224

If you are worried about the safety of a child or adult, please contact us immediately.

We want to support people to live their lives as independently as possible. Find facilities and community services that can help you on our Home care and support page.

For more information, support and advice to prevent a crisis, please visit our Children’s Social Care section.

For information about equipment that can help you stay independent, please visit our Equipment to help you page.

For information about nursing and residential care homes and Extra Care Housing, please visit our Care homes and housing page.

0300 123 2224

If you are worried about the safety of a child, please contact us immediately.

For information, support and advice to prevent a crisis, please visit our Children’s Social Care section.

For information about starting school, please visit our Apply to start school for the first time page.

Information relating to adoption in Somerset can be found on the Adopt South West website.

Information relating to fostering in Somerset can be found on the Fostering in Somerset website.

The Local Offer provides information on the services available for children and young people with special educational needs and/or disabilities (SEND) aged between 0 to 25 and how to access them. For more information please visit the Somerset’s SEND Local Offer pages.

You can search our catalogue or renew your library items online on the LibrariesWest website.

Find a list of all our libraries including locations, opening times, facilities and contact details.

Somerset Heritage Centre provides state-of-the-art storage and access to the historic records of Somerset. The popular Somerset Studies Library is also located there. Find out how to research local history on the Somerset Archives website.

Visit the Somerset Brick and Tile Museum website for information, upcoming events, contact details and opening times.

Visit the Somerset Rural Life Museum website for information, upcoming events, contact details and opening times.

Visit the Museum of Somerset website for information, upcoming events, contact details and opening times.

If you want to let us know about something we did well or if we could improve, please visit our Make a complaint, comment or compliment page.

If you can’t find what you’re looking for and need to contact us please use our online form.