You told us
People told us the Education Health and Care Needs Assessment process was very confusing and people did not know what would happen when.
The problem
Material on the Local Offer was limited. Information wasn’t all together and did not take you on a journey through the process.
We listened
We created a series of pages which we hope will help young people and parents access information about Education, Health and Care plans (EHCP). The pages take you from before a plan is needed, right through to the reviewing and ending of a plan. We hope that the new pages will help young people and their families to understand the process better.
You can find more information on our Education, Health and Care Plan pathway pages.
What happens next
We also improved the information if you move into or out of Somerset.
More clarity was added about when and how an EHC plan may be ceased.
We are now looking to improve the information on what parent carers can do if provision in an EHC plan is not being delivered. Listening events were held on the 4 October with parent carers. We describe what we would like to do to see if this is what families would value, and how contact should be made. We are working on your feedback.
What has the impact been
Since publishing the new pages, numbers of page views have significantly increased.
Professionals working with parents carers are telling us it is very helpful information.