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Home Children, families and education Somerset’s SEND Local Offer Local Offer Accessibility Strategy Human support for finding the Local Offer

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Human support for finding the Local Offer

How we are removing barriers to viewing the Local Offer website

Part of
Local Offer Accessibility Strategy

Somerset’s approach in ensuring accessibility for all

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Part of
Local Offer Accessibility Strategy

Somerset’s approach in ensuring accessibility for all

1

Getting to Somerset's SEND Local Offer

Helping people to get here, removing barriers to viewing the Local Offer website.

Digital inclusionHuman support for finding the Local Offer
2

Navigating Somerset's SEND Local Offer

Helping people work their way around the Local Offer, removing barriers to navigating the Local Offer website and the wider SEND system.

Website accessibilityAccessibility and human support for navigating SEND services
3

Understanding Somerset's SEND Local Offer

Understanding Somerset's SEND Local Offer

Web content auditsHuman support for understanding SEND services
4

Using services within Somerset's SEND Local Offer

Increasing confidence in our SEND services, in particular removing barriers to using universal services and empowering families to promote their independence.

Using services within Somerset’s SEND Local Offer
5

Improving accessibility of Somerset's SEND Local Offer

Feeding back to help us improve

Improving accessibility of Somerset’s SEND Local Offer

SEND Local Offer accessibility

To make sure Somerset’s SEND Local Offer is accessible to everyone, we focus on helping people to get there by removing barriers to view the Local Offer website.

Anyone can phone us on 0300 123 2224 to ask questions about their child’s education or care.

The Contact Centre staff have been trained to

  • signpost and mentor callers with the use of the Local Offer website
  • spot vulnerable adults who may qualify for a volunteer to help them use Somerset’s SEND Local Offer website
  • directly transfer people to Citizen’s Advice

They are looking to transfer people directly to other strategic partners.

Last updated: November 13, 2024

Next review due: May 13, 2025

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