Pre-Assessment

Please speak to the individual service to resolve your concerns. You can find out more about formal complaints routes of different services on our If things are not working page.

When there is a disagreement between an education setting and the family on whether a request for an Autism or ADHD assessment should be made, parent carers can seek support from Somerset SENDIAS .

Assessment

You have the right to complain if you’re not happy about any aspect of referral, diagnosis or care that your child has received from an NHS service. Please speak to the CYPNP Advice Line in the first instance.

Following the assessment when you receive the report you can ask the assessment team why they made the diagnosis (or didn’t). You have three months to request a follow-up appointment to discuss the assessment further.

A review can be requested by contacting the CYPNP Advice Line or the email in the report. An independent clinician will review an assessment to check it is robust and contains enough information and evidence in each area.

If the CYPNP Advice Line cannot resolve your concern then they will signpost you to PALS for further support about the service. PALS cannot change a medical outcome.

We appreciate the waiting time can be stressful, however remember needs can and should be met without a diagnosis. Please refer to the Pre-Assessment Pathway information. The CYPNP Advice Line can provide bespoke advice and strategies.

Post-Assessment

There are a wide variety of services that support neurodiverse children and young people. Please speak to the individual service to resolve your concerns. You can find out more about formal complaints routes of different services on our If things are not working page.