Complaints and concerns

Most complaints and concerns can be resolved through discussion with the person in charge, but if you cannot satisfactorily resolve the issue you can make a formal complaint in writing to them and Ofsted.

Ofsted are responsible for regulating early years and childcare providers, and they will check to make sure that the registered person is complying with the conditions of their registration. If you are concerned about the care of your child and you have been unable to resolve the matter directly with your childcare provider, or if you have safeguarding concerns, please contact The Office for Standards in Education – Ofsted – Children’s Services and Skills who inspect and regulate services that care for children and young people on 0300 123 4666 or through their website.

Ofsted has produced some guidance for parents and carers using childcare services.