Care and support planning

During your care and support assessment, we will talk with you about the things you would like to achieve

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During your care and support assessment, we will talk with you about the things you would like to achieve

About care and support plansFinancial supportDownloads
1

Step 1

Finding the right support to help you stay in your home

Finding your own care and support
2

Step 2

What we can do and how to contact us

Care support, advice and guidance
3

Step 3

Discussing and accessing your care and support needs

Care and support assessment
4

Step 4

What happens during a care and support assessment

Care and support planning
5

Step 5

About personal budgets, direct payments and how care is delivered

Delivering care and support
6

Step 6

How we assess your care and support plan

Care and support plan monitoring and review

About care and support plans

During your care and support assessment, we will talk with you about the things you would like to achieve (often called outcomes). This is to help you to be as independent as possible. These are written into a care and support plan.  

You may prefer to write this yourself, or with the help of someone else, but we will have to make sure that the plan will safely achieve the things we agreed.

Most people will be able to meet some of the outcomes that are important to them by doing things differently or by getting help from family or friends or using services that are available in their local community. The plan will list these.

If there are still eligible outcomes that you cannot meet in any of these ways then the plan will also list any money, services or equipment we agree to provide for you.

To make sure everyone knows what you want to achieve, we recommend anyone who is helping you should have a copy of your care and support plan. We will only share it with your permission.

Financial support

If we agree to give you a Personal Budget or can support you following your care and support assessment, someone from our Financial Assessment and Benefits team will talk to you about how much you need to pay. This is called a financial assessment.

Last updated: January 22, 2025

Next review due: July 22, 2025

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