Waste contact and complaints

Somerset Council is responsible for waste services in the county. This includes kerbside collections of recycling and waste and 16 recycling sites.

If you have a question about our services rather than a complaint, your query may be answered on these pages:

What is taken in kerbside collections
Your nearest recycle site, check its opening hours and see what is taken
Check collection days with My Collection Day
Report any missed collection online after 7pm on the due day using the My Waste Services feature
Order a recycle container free online using the My Waste Services feature

If your kerbside collection has been missed, please submit a missed collection form.

A Service Failure Notification is a one-off contact about a problem, such as a missed collection or undelivered box, bin or bag. Service Failure Notifications are resolved within two working days.
A Waste Service Complaint should be made if a Service Failure Notification has not been resolved, if service failures are repeated, or if the standard of service is not satisfactory.
A Waste Policy Complaint should be made if you wish to complain about our policies or rules, which have been defined by elected council members in a public process.

All of these types of complaint can be made using our online form:

Service Failure Notifications will be resolved within two working days.
Waste Service Complaints will be responded to withing 10 working days.
Waste Policy Complaints will be responded to with an explanation of why the policies are in place and advice on how to contact the appropriate Somerset Council Members.

If you are not satisfied with the response you receive, you can the Local Government Ombudsman.