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Environment Directorate service standards

We aim to give a high standard of service and we care about getting things right.

Our customer service standards let you know

• What you need to do to receive a service
• The standard of service we provide
• How to comment on the service you have received

All the service standards below appear in printable leaflet format.

Animal Health and Welfare
How do I contact the Animal Health and Welfare Team? [ 375.3k]

Countryside
How do I find out about wildlife conservation in Somerset? [ 440.8k]
How do I get a grant for landscape conservation work? [ 487.1k]
How do I find out about open access land in Somerset? [ 428.8k]
How do I make a report about a highway tree? [ 406.9k]
How do I find out about walks along the Taunton to Bridgwater Canal? [ 431.8k]

Development Engineering
How do I find out if a new road will be adopted by the County Council? [ 367.4k]
How do I find out when a new residential road will be completed? [ 321.0k]

Engineering Programming
How do I find out about a proposed road improvement scheme? [1735.6k]
How do I make a proposal for a new road improvement Scheme? [1401.4k]

Highways
How do I report a damaged illuminated sign? [ 434.9k]
How do I report traffic lights not working? [ 436.8k]
How do I get a permit for a skip or scaffold on the highway? [ 431.3k]
How do I report ice on the road into our town or village? [ 415.3k]
How do I request a banner or flags (including Christmas decorations) across the highway? [ 448.8k]
How do I find out if any maintenance is planned for my road? [ 468.2k]
How do I report a blocked drain? [ 522.8k]
How do I get help if my road is flooded? [ 420.5k]
How do I report faulty streetlights? [ 478.7k]
How do I report an overgrown verge or a visibility problem caused by vegetation? [ 419.9k]
How do I find out what sort of weedkiller Somerset county Council use? [ 407.4k]

Highway Development
How can I find out what the Highway Authority thinks about a development proposal? [1589.6k]

Major Projects
How can I express my concern about a major road scheme? [1072.3k]
How do I find out the implementation schedule for a new major road scheme? [ 501.5k]
How do I register my views on a planning application for a new major road scheme? [ 346.5k]

Minerals and Waste
How can I find out about waste management and mineral extraction policy? [ 361.4k]
How do I find out whether I can apply for the Somerset Aggregates Levy sustainability fund (SALF)? [ 367.6k]
How do I incorporate sustainable waste management development in my development proposal? [ 352.2k]

Planning
How do I comment on a planning application? [ 414.0k]
How do I participate in Regulation Committee meetings? [ 376.0k]

Rights of Way
How do I report a problem on a public right of way? [ 428.8k]

Road Records and Licencing
How do I know if planning application details have been entered onto the database? [ 781.1k]
How do I find out if a road record sheet is up-to-date? [ 711.9k]
How do I find out if a section of highway is maintained by the Council? [ 741.6k]
How do I find out if I can place an object on highway land? [1742.8k]

Road Safety Partnership
How do I make a request for a Community Speedwatch scheme? [ 311.4k]
How can I set up and run a Cycle Training Course? [ 338.3k]
How can I find out about Road Safety education? [ 350.6k]
How do I set up a School Crossing Patrol? [ 346.7k]

Trading Standards
How do I get consumer advice about unsafe or misdescribed goods? [ 357.8k]
How do I get business advice from Trading Standards? [ 432.0k]

Transporting Somerset
How do I find out about Social Care transport? [ 367.3k]
How do I use Accessible transport? [ 432.4k]
How do I use information technology to access transport information? [ 335.1k]
How do I find out about public transport? [ 364.9k]
How do I use Community transport? [ 418.9k]
How do I find out about school transport? [ 373.7k]

Transport Policy
How do I raise my concerns about the number of HGV´s driving through my village or town? [ 344.6k]
How can I influence traffic policy and strategies for Somerset? [ 345.4k]
How do I find out more about the Moving Forward Campaign? [ 349.1k]
How do I request a Repair and Ride service for my school/workplace/event? [ 361.2k]
How can I find out about improved access to local services? [2339.0k]
How do I get traffic count information for a road in somerset? [ 327.8k]
How do I find out how the Somerset County Council is performing against its Local Transport Plan? [ 578.1k]
How do I produce a travel plan for my school or business? [ 344.2k]