Somerset County Council
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Your rights on the information we hold about you

 

Your right to request a free copy of the information we hold about you 
Your right to request the rectification or correction of data  
Your right to request that we erase or delete your information (The right to be forgotten) 
Your right to request the restriction of processing if in dispute 
Your right to portability, to request a copy of your data to be sent elsewhere 
Your right to object, to request that we stop processing your data 
Withdrawal of consent (where applicable) 
Automated decision making and profiling; the logic, and consequences

Your right to be informed 

We will make a positive effort to inform you of how your personal information is used. This will be done through, but not limited to: 

  • our website
  • posters and leaflets 
  • privacy notices on forms when we collect your information 
  • our newspaper – Your Somerset 

Somerset County Council Privacy Policy

Your right to request a free copy of the information we hold about you 

Under the Data Protection Act 2018, you are entitled to ask us for a copy of all the personal information we hold about you. This is known as the “Right of Access to Personal Data”. The information you are entitled to receive from us, includes a description of these purposes and the recipients to whom the data can be disclosed.

You have the right to ask for your own information and you may also be entitled to access another person’s information, if you have the legal right to do so.  We will need consent from that person, or a copy of your power of attorney or other legal document that states you can act on their behalf.

If you are requesting information about your child, we will need confirmation that you are the birth parent. Please send a copy of the birth certificate so that we can determine this. 

To submit a request please complete the online form providing two forms of ID that show between them your name, date of birth and current address.

On the form it asks you for a service area to select.  Within the request details section it will help us to help you with your request, if you can provide as much information as possible to identify where your information is located and what you are looking for.

There will be a delay to your request if you ask for “all information about me held by the council”.  We will do an initial search on our Children’s and Adult Social Care databases to identify if there is a record.  Please note that this will not identify if your information has been recorded in someone else’s record. 

We will contact you if your request is large or covers multiple years or emails.  We would prefer to do this by phone, so that we can discuss with you the information you would like initially, and what information will follow; and how we can provide you with all of your information.

To provide us with your ID on the form, please select ‘upload files’ or ‘scan document’ on the same page that you state which information you would like to receive. 

Please note, we will not deal with requests made through third party apps or websites that require the Council to open a link to access the request or upload your data to a portal. This does not affect your rights and is done to ensure the security of our network and of your personal data. Please make your request directly to us using the ‘Apply to see personal information’ button below.

Apply to see personal information

We have a duty to respond to you within one month.

However, we can extend this to three months if your application involves a lot of information or is very complicated. If this is the case we will contact you.

Or, you can download the PDF, and email it to us with copies of your ID to SAR@somerset.gov.uk

You can submit a request in writing to 

Data Subject Access Request
Information Governance
PP B2E 13
County Hall
Taunton
TA1 4DY

Or phone 0300 123 2224 

Your right to request the rectification or correction of data 


If you believe that any information we hold about you is inaccurate you have the right to contact us and ask for it to be corrected. In some cases this will be straight forward. In others it may take time to amend the records.

In some cases, where we are obliged by law to maintain the original record, we may not change the original record but will instead add a comment to your file saying that you believe the information to be incorrect.

In some cases we may refuse to change the record or add your comment, if this is the case we will explain why at the time.

Apply to correct personal information

Your right to request that we erase or delete your information (The right to be forgotten) 


If you believe that we hold information about you and you want it removed, you have the right to contact us and ask for the information to be erased or deleted.

In some cases, we are obliged by law to maintain the record, and we will not erase or delete it but will instead add a comment to your file noting your request. In cases where we refuse to erase or delete the information we will explain why at the time.

Apply to delete personal information

Your right to request the restriction of processing if in dispute

If you have contacted us asking for your information to be corrected, erased or deleted you can ask us to temporarily stop processing your information until the issue is resolved.

In some cases, where we are obliged by law to maintain and process the record, we will continue to process your information and will add a comment to your file noting your request. In cases where we refuse to stop processing your information we will explain why at the time.

You can inform us of your request to restrict processing by email to informationgovernance@somerset.gov.uk

Your right to portability, to request a copy of your data to be sent elsewhere

Where we process your information because you have provided explicit consent, or we have entered into a contract with you, you can request us to transfer your information to another organisation. 

You can find out more by sending an email to informationgovernance@somerset.gov.uk

Your right to object, to request that we stop processing your data

If at any time you want us to stop processing your personal information, you can contact us and we will investigate. 

In some cases we are obliged by law to maintain and process your information. We will continue to process your information and will add a comment to your file noting your request. Where we refuse to stop processing your information we will explain why at the time.

There may be cases where, if we stop processing your information we will no longer be able to provide you with services you have requested. So you need to consider this request very seriously.

Apply to object to processing

Withdrawal of consent (where applicable)

We will record your consent where you have signed a form, or ticked a box indicating that you give your explicit consent to:  

  • the processing of your information 
  • the sharing of your information with partner organisations 

We will also pass this information to partner organisations involved so that we can supply you with those services.

You have the right at any time to withdraw your consent to that information processing and sharing by contacting us. 

We will then stop processing your information and inform the other organisations involved, who will remove you from their systems and databases.

Please be aware that in withdrawing consent from the processing of your personal information you may prevent us delivering the services you have been receiving, related to that consent.

You can ask to withdraw your consent by email to informationgovernance@somerset.gov.uk

Automated decision making and profiling; the logic, and consequences

What is profiling?

Profiling is a form of automated processing, which is intended to evaluate you, and in particular to analyse or predict your:

  • economic situation
  • health
  • personal preferences
  • reliability
  • behaviour
  • location
  • movements  

If we analyse your information in this way we will inform you that this is being done and offer you the option of objecting to that process being carried out. 

In some cases we may refuse your request if the profiling is required by law.

You can find out more by sending an email to informationgovernance@somerset.gov.uk

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