Introduction

Navigating the world of SEND can be very complex. Parent carers may at times feel that their child or young person’s special educational needs are not being met.  This can become emotional, especially when there are delays.

If you are not happy with the service received, then it is a good idea to talk about your concerns. All SEND practitioners in Somerset are signed up to the SEND charter.

We commit to our services and staff being accessible and approachable, and we work collaboratively in an open, honest, and transparent way. We are keen to have you help us know what you want to achieve – is it an apology or change to the support offered?

Remember that the people you are talking to may not be the cause of any inconvenience you have experienced. There are lots of complex rules about how different organisations must respond which staff have to follow, which we describe here.

If you are not happy with the response that you receive from the organisation there are other ways that you can complain which are also described.