Somerset County Council

Care and support assessment


The Somerset Choices website is a good place to start finding out about what help that you can arrange for yourself is available, for example, with your personal care, staying independent, keeping safe, staying physically and mentally well, or maintaining relationships that are important to you. It has lots of information about services, equipment and care providers in Somerset.

If you would like to talk to someone from Adult Social Care about your needs, visit your nearest Community Connect drop-in or you can phone us on 0300 123 2224. Please note, you must live in Somerset and be at least 18 years old.

An assessment includes finding out:

  • What difficulties you have

  • What you think you need or would like to achieve

  • The best ways of achieving these things

  • Who helps you now

  • What you can do for yourself

  • What things you can’t manage now, but with some support may be able to do in the future

  • What things you can’t manage at all

  • If you are eligible for financial support from us 

If you would like to start thinking about the things we will talk about in your assessment, we usethis document.

Sometimes, with your permission, we may ask other professionals, such as an occupational therapist, physiotherapist or district nurse, to talk to you as well. This will give a full picture of your needs and will help you make the most informed choices. If you would like us to, we will also take into account the views of your family, carers and family doctor.

At the end of your assessment, we:

  • Can provide information about organisations available locally that could help you. You can then make choices and arrange the support you need.

  • Can consider what equipment could help you. Some we may lend you or we can tell you how to find equipment that is available for you to buy (please see our information sheet B4: How to get good advice about equipment and adaptations)

  • May be able to provide some short-term help to enable you to regain your independence. 

If you are asking for us to help you pay for any longer-term care and support that would help you, we will be able to tell you if your level of care needs meet the national eligibility criteria.  

If your care needs are eligible, we will also need to talk to you about your finances. If you have more than £23,250 in savings we won’t be able to help you. If you have less than this we will usually be able to help you pay. Using national rules, we will work out what you can afford to pay; we will then make up the difference. Please see our financial assessment information.

Sometimes you may need help that we don’t provide, we will give you information about how you can arrange these services for yourself.

For things that we agree to support you with we will work out your personal budget, you can then choose how to spend your personal budget to achieve the things we’ve agreed in your support plan.

For more information about a care and support assessment, please see our information sheet A4 Your care and support assessment

Care and support plan
If we agree to help pay for your care and support, your care and support plan will list the things you want to achieve (often called 'outcomes'). It will show the things you will arrange yourself, or ask someone to do for you for each outcome. It will also list any money, services or equipment we have agreed to provide for you.  

We will send you a copy and, with your permission, send one to the people or organisations helping you, so they understand the help you need and what you want to achieve.

We will review your care and support plan regularly. You can ask us to review it at any time.

Review or reassessment
Someone will contact you to arrange a convenient date to talk with you, and anyone who helps you, to check that what we agreed in your care and support plan is working. This is called a review.

The review must include your views and may also include the views of your family or carers. The people providing your care and support may also be included.

At the review we will agree any changes to the amount of money,  support or equipment you need. We expect this to reduce as you regain your independence and have support from family and friends, but this may not be possible for everyone.


Contact: Customer Contact
Use the 'Contact Adult Social Care' form if you have a quick question for the team 
For a more detailed conversation please phone 0300 123 2224
Opening Hours: Monday 8am to 6pm, Tuesday to Friday 8.30am to 5.30pm, Saturday and Sunday closed.

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